Refund Policy
Last updated
TubeBlock is free
The TubeBlock browser extension and the tubeblock.app website are free to use. We do not sell anything, there is no subscription and no in-app purchase, and we never ask for payment details. Because we never charge you, there is nothing to refund.
If someone asks you to pay for TubeBlock
The only official source of TubeBlock is tubeblock.app (and, once it is listed, the Chrome Web Store page linked from tubeblock.app). If a website or a person charges you for TubeBlock, it is not us. Please tell us at info@tubeblock.app so we can act on it.
If paid features appear in the future
If we ever add optional paid features, we will publish their prices and update this policy before they launch. The following rule will apply to them:
- 14-day refund: you can request a full refund within 14 days of a purchase, for any reason.
- How to ask: e-mail info@tubeblock.app with the e-mail address used for the purchase and, if you like, the reason.
- Processing: we will process the refund within 7 days of your request, to the original payment method. The time it takes to appear on your statement depends on your bank or payment provider.
This rule does not limit any additional rights you have under the consumer laws of your country.
Contact
Questions about this policy: info@tubeblock.app, or Captain Software Limited, Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR China.